Call Reporting

Track call volume, duration, outcomes, and agent performance with comprehensive call reporting and analytics.

Key Benefits

Call Volume Analytics

Track inbound and outbound call volume by day, week, or month with trends and comparisons.

Agent Performance

See calls handled, average duration, resolution rate, and customer satisfaction scores per agent.

Call Outcome Tracking

Tag every call with outcomes like qualified, booked, transferred, or voicemail for pipeline-ready reporting.

Revenue Attribution

Connect calls to closed deals and revenue, so you can see the ROI of your phone operations.

How It Works

1

Calls Are Logged

Every inbound and outbound call is automatically logged with duration, outcome, and recording.

2

Analyze Performance

View call volume, agent performance, and outcome breakdowns on real-time reporting dashboards.

3

Connect to Revenue

Link call outcomes to pipeline stages and closed deals to measure the revenue impact of your call operations.

Frequently Asked Questions

What call metrics are tracked?

1stContact AI tracks call volume, duration, answer rate, missed calls, outcomes, agent performance, and revenue attribution for every call.

Can I see individual agent performance?

Yes. Call reporting includes per-agent dashboards showing calls handled, average duration, resolution rate, and customer satisfaction scores.

Are call recordings included?

Yes. All calls are automatically recorded and attached to the contact record, with transcripts available for quick scanning.

Ready to Get Started?

Understand your call performance at a glance. 1stContact AI call reporting tracks every metric that matters for your sales and support teams.

14-day free trial • No credit card required